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Contacting Your Care Team

For your convenience, you can communicate with us by phone or through our patient portal. Below you’ll find the best choice depending on your needs. Depending on the need, a patient service representative, medical assistant, nurse, or provider on your care team will respond.

Please note: Portal messages are answered Monday–Friday during business hours.

Phone

Best for urgent or complex needs

Situation

  • New or worsening symptoms
  • Urgent question, but not an emergency
  • Complex questions about lab/radiology results and/or next steps

Response Expectations

  • On-hold wait time will vary by call volume.
  • If needed, a clinical staff member will determine the appropriate level and timing of care (office visit, ER).

Situation

  • Contacting the office for someone other than yourself (e.g., for spouse, parent, child, etc.)

Response Expectations

  • On-hold wait time will vary by call volume.

Portal

Best for routine, non-urgent requests

Situation

  • Rescheduling or changing an appointment

Response Expectations

  • Within 24–48 hours.

Situation

  • General questions about lab or radiology results

Response Expectations

  • Results posted on the portal within 24–48 hours.
  • Automated phone call for normal results.
  • Phone call from your care team if results are abnormal.

Situation

  • Medication refills

Response Expectations

  • Within 3 business days.
  • Portal response that your prescription has been sent.
  • Your pharmacy will contact you when it’s ready.
  • You will only hear from us if there is an issue.

Situation

  • Forms needing to be completed by a provider (e.g., Bureau of Motor Vehicles, school forms, handicap placard forms, etc.)

Response Expectations

  • Up to 3 business days to be filled out.
  • Portal notification when ready for pick up.

Situation

  • Requesting lab results be sent to another provider/specialist

Response Expectations

  • Within 24–48 hours.

Situation

  • Requesting a referral

Response Expectations

  • You will only hear from us if there is an issue with the referral or if your provider would like to see you before making the referral.
  • The office you are being referred to will contact you to set up an appointment. This could take at least 1–2 weeks depending on their schedule.

Situation

  • Making a payment
  • General billing question
  • Requesting a copy of a statement

Response Expectations

  • Within 24–48 hours.

Services

Prenatal Care
Genetic and Carrier Screening
Nutrition
Activity
Mental Health
Recommended Vaccines
Contacting Your Doctor
Frequently Asked Questions

Patient Portal

Request an Appointment
Prescription Refills
Ask a Billing Question
Pay Your Bill

Holidays we observe

  • New Years Day
  • Presidents Day
  • Patriots Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Indigenous Peoples Day
  • Thanksgiving Day
  • Christmas Eve - Half Day Closure
  • Christmas Day

Check our social media pages for additional office or weather-related closures.